Your account & data

Request account deletion.

To request deletion of your Solar360 account and associated personal data, email the Solar360 Team. You do not need to reinstall the app.

1. Send your request from the email address used for your Solar360 account, where possible.
2. Use the subject Solar360 account deletion and state that you want your account and associated data deleted.
3. If you cannot access that email address, contact support for help verifying account ownership.

Or email thesolar360@gmail.com directly. Never include passwords, one-time codes, or payment PINs.

How your request is handled

Account deletion is handled by the Solar360 Team after verifying ownership. Sending an email requests deletion; it does not immediately delete your account. In the app, choose Delete account from your account screen to compose the same request.

Before you send your request

Deletion is permanent once completed. If you need copies of your service information, ask the team before deletion is processed. The team will verify ownership and confirm completion by email; opening the email button alone does not send your request.

Response and completion times

We aim to acknowledge requests within 3 working days and complete deletion within 30 days after verifying account ownership. We will email you when processing is complete and explain any information retained and why.

Data covered by deletion

The request covers your Solar360 sign-in account and associated personal data, including profile details, site addresses and coordinates, uploaded photos, and service records, subject to the limited retention exceptions below. Deleting your Solar360 account does not delete your Google account.

Limited retention

Only records necessary for applicable accounting obligations, security or fraud prevention, or resolving an outstanding payment, refund, or dispute may be retained. Access will be restricted and retained records will not be used to keep your account active. Unrelated personal data is still covered by the deletion request.

If you have an upcoming booking or unresolved refund, tell us in your request so the team can explain how it will be handled. You can submit a deletion request while an issue is being resolved.